What was the problem?
A repair chain runs on promises: a phone taken in, a part ordered, a technician assigned, a customer told when to come back. Across several branches and a central warehouse, with cash taken in more than one currency, the work and the money were tracked separately and rarely agreed.
What did Helmsman build?
One ERP built around the repair job. A job card follows the device from the counter to the technician it is assigned to, parts are issued against it, deposits are taken and applied, and the job is dispatched with its revenue and cost booked. Purchases arrive at a central warehouse and move to branches by transfer, and every entry carries its branch.
Delivered
- Job cards & technicians
- Parts issue & stock
- Customer deposits
- Warehouse & branch transfers
- Purchasing
- Dual-currency tills
- Branch-wise P&L
- Exception checks
What changed for the business?
Each branch sees its own jobs, stock and profit, head office sees the whole chain, and the books close from the same entries the counter made.